FERROVIE NORD MILANO

The “Customer Care service” is a customer service providing information to all passengers, disabled and not. The telephone number is: 199 151 152. The fax number is: 02 85114672.
By these numbers it is also possible to reserve the assistance service for disabled people. The application should be made:

3 working days before departure
1 hour before departure if in the official timetable there is a note confirming that the desired train has an equipped carriage (the timetable can be downloaded at the web address www.ferrovienord.it/tamtam/index.htm )
at least 5 days in advance in case of groups where there are more people with disabilities

The application can also be handed over to the “Customer Care” counter at Stazione di Milano Cadorna.
The application should contain.

Name and address of the passenger together with his/her telephone number
Date and time of departure/arrival
Station of departure and of arrival
Characteristics of the wheelchair (dimensions, if fixed or folding, weight, if powered)
Personal needs

Once the application is made, you need to receive a confirmation by the company.
The line Brescia – Iseo – Edolo doesn’t have an assistance service for disabled passengers.
As far as reductions are concerned, the “Tessera di Libera Circolazione su tutte le linee” is valid on all lines, except on the Malpensa Express, on which no reduction is provided.