AT THE AIRPORT

All airports in the Lombardy Region offer an assistance service for landing and boarding operations of disabled passengers who have made a request when booking the ticket.
The infrastructures are largely accessible: they do not have architectural barriers and have dedicated routes for security checks for disabled passengers.

When boarding:
Disabled passengers booking assistance should follow these check-in procedures:

For National flights: 1 hour before departure
For International flights: 1 ½ hour before departure
For Intercontinental flights: 2 hours before departure

A disabled passenger can go directly to the check-in and ask for assistance service or, by booking the service ahead, he/she’ll be received at the entrance of the airport by the staff and be accompanied to the check-in. The staff takes the passenger through security checks till boarding.
Boarding is made by using gangways connecting the gate to the plane or by Ambulift.
For boarding and landing operations, passengers in wheelchair are moved to a service wheelchair (that is generally narrower) in order to pass through the airplane’s corridor. Its seat is from 34 to 42 cm.

When landing:
The staff assist the disabled passenger during landing operations, and take him/her to passport control, then to the arrival area and outside to the mean of transport chosen to reach his/her final destination.
The staff will not carry any luggage.