Metodology> The questionnaire on accessible transport >Structure of questionnaire

ACCESSIBILITY OF INFRASTRUCTURES:DETAILED FORMS

 
Now let’s see in detail the content of these survey forms.

• Summary notes

They provide concise information on the infrastructure considered, with essential information and data allowing the user to evaluate the degree of accessibility of the infrastructure according to his/her needs.
This form must be filled for each one of the following infrastructures:

• Airports
• Railway stations
• Cableway stations
• Ticket offices of lake navigation companies

• Transports

This form provides information on:

• Presence and form of transports towards the structure
• Telephone numbers and website of the company operating such transports

• Orientation

This form provides information on:

• position of the building with regard to the town
• presence of direction signs and orientation tools inside the building.

• Parking

This form provides information on:

• presence of car parks near the station
• type of parking
• presence of car parks reserved for disabled people

• Path from the car park to the entrance

This form provides information on the:

• position of the car park with regard to the building;
• type and accessibility of the path from the car park to the entrance;
• presence of direction signs to reach the entrance.

• Entrance

This form provides information on:

• type of entrance (main, secondary, reserved for disabled people);
• data on the accessibility of the entrance.

• Check-in

This form (only for airports) provides information on:

• position of the check-in;
• accessibility of the check-in and of the path to reach it.

• Security controls

This form provides information on security procedures to be followed when boarding/landing a disabled passenger in an airport.

• Ticket office

This form provides information on:

• position of the ticket office;
• accessibility of the ticket office and of the path to reach it;
• communication systems used at the ticket office.

• Access to the departure/arrival platform

This form, only for railway stations, provides information on:

• position of the platform inside the station;
• accessibility of the path to reach the platform.

 

• Luggage transport

This form provides information on the existence of a luggage service at an extra cost or the existence of an ad hoc service for disabled passengers.

• Waiting room

This form provides information on:

• position of the waiting room;
• accessibility of the waiting room and of the path to reach it.

• Vertical connection: Lift
• Vertical connection: Stairlift
• Vertical connection: Ramp
• Vertical connection: Staircase
• Vertical connection: Elevator
• Vertical connection: Mobile stair climber

Forms concerning vertical connections contain information on:

• devices connecting the different floors of a building;
• how to use such devices;
• measures of the device;
• maintenance works for mechanic devices (lift, stairlift, elevator, mobile stair climber).

Each survey form on vertical connections will be assigned a progressive code number.
The importance of such code lies in the fact that, in other forms of the questionnaire, when analysing certain path there might be a reference to a vertical connection and the relative code.
Such devices (lift, stairlift etc.) can be identified by their code number, allowing to find the survey form containing all data in detail.

• Maintenance works

This form is useful when there are vertical connections such as:

• lift
• stairlift
• elevator
• mobile stair climber

The form contains information on the following points:

• if maintenance works, concerning the good functioning of such devices, are made regularly;
• if a disabled passenger can know in advance with which vertical connection device is a station equipped.

• Bathrooms/ toilets

The form contains information on:

• kind of bathroom / toilet;
• position of the bathroom/toilet in the building;
• data on its accessibility.

• Security

The form contains information on:

• presence of emergency exits  and where they take;
• their level of accessibility;
• existence of emergency procedures to evacuate people in wheelchair.

• Underground stations

Because of the peculiarity of this form of transport and of the high number of stations, we have created a special form to survey information on accessibility of underground stations and of the different lines.
The form contains information on:

• Total number of the underground stations
• Number of accessible stations equipped with stairlift, lift or both lift and stairlift
• Number of stations equipped with acoustic signal when approaching a stop
• Number of stations equipped with tactile maps or guides