Trasporti Accessibili

Stations are operated by RFI, a company of the “Ferrovie dello Stato” group, while Trenitalia and Ferrovie Nord Milano operate trains passing through the Passante. Because of this situation, it seems that there is no office or call centre that might give information concerning station accessibility and the characteristics of the service offered to disable people who, finally, cannot get information directly in order to use the service. It is fundamental to satisfy this need for information in favour of all passengers, disabled and not.

Stations are equipped with lifts. Certain large stations, with different exits, just have one exit equipped with a lift, thus obliging a disabled passenger to walk through various corridors in order to reach the equipped exit. Sometimes this leads a disabled passenger to go through long paths in order to use the service.
Inside the stations it is essential to improve the direction system: direction signs are lacking and are often not very clear, while visual and acoustic signals on platforms are often out of order.
Passante has modern TAF trains (equipped for disabled people) and older and non accessible trains. An official timetable pointing out arrival and departure time of trains equipped for disabled people does not exist. It is not even clear if it is possible to book assistance service for boarding operations.
It will be very difficult for a disabled passenger to use Passante Ferroviario, until this gap of information is filled.

PASSANTE FERROVIARIO